Easy Returns

EASY RETURNS

Cancellations and amendments may be possible upon request, but there is no guarantee. The dispatch time can be as fast as immediately. We define 'dispatched' as a postage label assigned to your parcel. Pre-orders cannot be cancelled under any circumstance.
We offer easy returns within 14 days starting from the day you receive the order. Please note some items are exempt from this policy such as sale, partywear, fancy and bridal items.

To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Your refund will be in the form of a credit voucher which will be emailed to you within 14 days from when we confirm receipt for your item.

Please note: We do not offer refunds to the original method of payment unless:

An item is physically damaged/incorrect (must be reported on the day of delivery) then your order will be eligible for a full refund. The above conditions apply in relation to the condition of goods. In the case where a refund is due, refunds will be done only through the original mode of payment. Please allow up to 14 working days for the refund transfer to be completed.

We cannot take responsibility for your parcel until it arrives back to us.



FAULTY GOODS

We take great care when packaging items and releasing them, so it is unlikely that such a situation should arise. All products undergo quality control by one of our staff before being dispatched. For faulty goods please contact us and reference the order number. We aim to reply to you within 24 hours.

Please note we should be made aware of any faulty goods on the day of delivery otherwise we will not be held liable for any claims of damage over this period.

Faults are only considered on physical condition. The following will not be eligble under the policy of the faulty good: 'Does not look like the picture', 'Quality'. We have arrangements such as WhatsApp to avoid these situations.

*Sale items are not eligible to be returned under our faulty goods policy

*This does not apply to Fancy/Chiffon items due to the delicate nature of the product, it is strictly no refund or exchange on these items under any circumstance

RETURNS OUTSIDE RETURN PERIOD

Our system will automatically deny return requests after the period of 14 days from receipt. If such goods are still sent back to us, we reserve the right of not offering you a refund.

We would in such a scenario need to send the item back to you which will incur an additional shipping charge which would be payable by you upon request.
SALE ITEMS

There is a possibility that items on sale are reduced due to any of the following reasons: end-of-season items/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault.

Therefore sale items are non-returnable or exchangeable under any circumstance.



LOST/DAMAGED PARCEL

Any parcels that arrive damaged should be rejected at the door. All parcels undergo quality control before being dispatched. No parcels will be dispatched if there is damage to it. We will not be liable for any damaged parcels or items if the parcel is accepted.

Any exchanges that are made are dependent on stock availability and will be recharged a relevant delivery fee. No items will be sent out until this payment is completed.

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, we will issue you with a replacement or gift card Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and Hira Textiles cannot be held responsible for parcels that have been lost/damaged in transit.

PARCEL DELIVERY TIMES

Delivery timelines are provided as an estimated timeline and are not a guarantee of arrival time. We endeavour for the parcel to reach you within the estimated time frame but unfortunately, there may be times when this is unachievable.

Especially, during peak times couriers may reach maximum capacity, which delays the parcel and is out of our control. In this situation, we appreciate your patience with any delays.

If a 7 working day (UK Only) period has passed after dispatch, please contact us so we can investigate the whereabouts of the parcel. Please allow upto 28 working days from dispatch for us to liaise with the courier and confirm the status of a parcel. We need confirmation from the courier that the parcel is still on course to reach the destination or that it is lost. In the unfortunate case, the courier confirms it is lost, we will reimburse you via a refund or replacement.

RETURNING THE PRODUCT

Return postage will always be arranged by the buyer (You). The buyer is liable for the postage unless it is due to the product being faulty. In this instance, we will reimburse you the cost of postage (up to £4.00 for upto 2KG, £5.99 for unto 5KG) providing proof of postage is given to us.
Please note the buyer remains liable for the goods until they reach us. We recommend that all returns are sent via tracked and insured delivery. We will not be liable for any parcels that are lost or damaged in transit.

Returns will only be accepted if the parcel is unopened with tags and in a resaleable condition. Please make sure to include a note with your order details inside the package so that we can identify the parcel and avoid any delays.

Products may also be returned/exchanged in our store, please check the store information page for opening times.

Any refunds will only be made via credit voucher.


RETURNS ADDRESS
8 Clare road
Maidenhead
SL6 4DG



By purchasing any item(s) from our website you are agreeing to and are bound by the above 'refund policy' & 'terms of service'.

Please WhatsApp message on 07455317034 so that you are satisfied before making any purchases.



*Orders via Klarna are eligible for a full refund within 14 days of the order unless they are exempt items as mentioned in the policy e.g. sale, partywear, fancy and bridal items.